FAQ's & Delivery

Shipping

We use Australia Post Standard post service. We typically post ship within 1 business day (public holidays excluded). A flat rate of $7.95 is charged to orders unless an amount of $65 or more is spent, then delivery rate is free of charge.

Local pick up in Wangaratta is available. Please use discount code 'WANGPICKUP' at checkout to avoid postage fees and send an email to needalchemy@gmail.com to arrange pick up. Only certain days/times are available. 

Once posted out, you will receive a confirmation email to confirm dispatch. Please be aware that we are based in Victoria, so orders can take up to 5 -7 business days to be received due to Australia Post's delivery pace. 

Shelf Life

Our products are made with 100% natural ingredients without synthetic ingredients so they are best consumed within 6 - 12 months of opening. Best before dates are handwritten on each product. 

Packaging

Natural products deserve the best so we pack our products in amber glass (where applicable) to further protect their shelf life and their potency. 

Have a question for us? Great, just send us an email at needalchemy@gmail.com or fill out the contact form on the contact page and we will get back to you as soon as we can.